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Mrs. Richelle Kay Marriner
Born on 9-7-1963. She was born in Buffalo, NY. She is accomplished in the area of Healthcare.
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Captain Richelle Kay, NC, USN
PSC 482 Box 2989
FPO, AP 96362
DSN: 315 645-8241
Richelle.Kay@med.navy.mil
Navy Executive Medicine Experience:
Current Assignment: Director, Healthcare Business, US Naval Hospital Okinawa, Japan.
Established the Directorate for Healthcare Business, implementing policy and directives for TRICARE Operations, Access to Care, Data Quality, Customer Service, AEROVAC, Case Management, Utilization and Referral Management Services for over 55,000 island beneficiaries and an additional 175,000 in the western pacific region.
Implemented the command's first Referral Management Center that standardized policy and aligned MTF business practices with BUMED and Joint Commission directives for over 1500 host nation referrals.
Instituted the commands first TRICARE Overseas Program Contract that regulated network and provider services, enrollment oversight, claims standardization and medical management for MTF beneficiaries.
Champion for FY10 and FY11 command Business Plan. Partnered with executive leadership leveraging provider utilization and data quality to exceed projected productivity targets by 10% aligning command with regional and corporate goals.
Developed and executed policy and business rules for Access to Care that improved provider availability and productivity by 15%, enhanced enrollment compliance by 18%, improved access by 50% and patient satisfaction by 12% for nine Primary care clinics.
Officer in Charge, Naval Branch Health Clinic, NSA Mid-South, Millington, TN (2006 - 2009)Collaborated with Veterans Affairs Medical Center, Memphis to execute a first time Joint Incentive Fund award for a 4.43 million dollar Magnet Resonance Imaging machine that recaptured radiology purchased care valued at $350, 000.
Championed Navy business practices to meet medical and dental business plan targets for FY 2008/2009; Increased access to care and decreased emergency room visits by 93%; Improved quality, accuracy and clinical efficiency by 30%; collected over 2 million dollars in third party payments.
Partnered with the TRICARE regional office to minimize network gaps in Orthopedic services. Recruited two local orthopedic groups that reduced patient commute time and recaptured over 250 lost man-hours per month and decreased beneficiary out of pocket expenses by 3K per quarter.
Implemented Mental Health and Physical Therapy service lines, increasing access to care for members in the Mid South region, recapturing over $250,000 in purchase care cost.
Medical Treatment Facility Leadership Experience:
Service Line Leader: Customer Services/Patient & Guest Relations Naval Medical Center, Portsmouth, VA (2004 - 2006)
Spearheaded the first ever web-based Patient Satisfaction Survey/Reporting Model, which increased reporting accuracy by 25% and saved over 1200 man hours per year. This benchmark process provided leadership a cross sectional comparative analysis of customer satisfaction for 8 wards and 67 clinics.
Re-engineered data monitoring and measurement tool for the customer complaint resolution process. This process improved data accuracy, outcome measures and reporting efficiency by 20%. Information mined from this creative tool pinpointed multiple opportunities for improvement and was the impetus for a new Command Goal.
Department Head, Reserve Liaison and Plans, Operations and Medical Intelligence: Naval Hospital Camp Pendleton, Camp Pendleton, CA (1997- 1999)
Facilitated all aspects of annual training for over 300 reserve personnel, contributing over 12,346 man hours bolstering the command's seamless Integrated Medical Support Program.
Mobilized over 150 fleet hospital augmentees in rapid deployment relief for humanitarian mission in Honduras.
Implemented the first time use of the fleet hospital training set, successfully treating and repatriating over 80 causalities.
Executed mobilization and reserve backfill for 100 command personnel for Fleet Hospital Indoctrination training.
Command Fitness Leader for over 1200 MTF personnel; achieved an 87% PFA passage rate.
Division Officer, Immunizations Clinic, Naval Medical Clinic, Quantico, VA (1993 - 1994)
Provided immunizations and allergy injections to over 1200 beneficiaries monthly.
Command Instructor for immunizations training, certified over 30% of Branch Clinic staff.
Chairman; Nursing standards committee; coordinated the review and revision of nursing
standards manuals, ensuring compliance with JCAHO and AAACN standards.
Safety and Infection Control Officer.
Staff Nurse/Team Leader, National Naval Medical Center, Bethesda, MD (1988 - 1990)
Cardiac Step-Down Unit
Trained 18 personnel in EKG use and Telemetry interpretation.
Active participate in the junior Nurse Corps Council, Nurse Sponsorship program, Pharmacy ADHOC committee and National Naval Officers Association.
Hematology/Oncology Inpatient Ward
Administered NIH research protocols to oncology/hematology inpatients.
Chemotherapy Certified.
Active with local area Nurse Corps Recruiter; Guest speaker at several local universities; Sponsored tour of NNMC for local university nursing students.
Overseas Experience/Operational:
Senior Flight Nurse, Naval Medical Clinic, Diego Garcia (2000 -2001)
Identified and corrected deficiencies within the Medical Evacuation (MEDEVAC) system. Partnered with local and regional commands to update equipment inventory, streamline administrative processes and update policies/guideline improving efficiency, quality and coordination of care.
Supplied medical and logistical support for over 30 MEDEVAC Missions.
Developed and implemented a Medical Evaluation cross-training program, increasing the number of trained MEDEVAC technicians by 50%.
Staff nurse/ Team Leader, Emergency Medicine Department, US Naval Hospital, Okinawa Japan (1991- 1993)
Responsible for the assessment, triage and provision of comprehensive emergency nursing care for a multinational beneficiary population.
Developed and implemented a pilot triage program that expedited patient entry into the emergency medical system, improving patient satisfaction and reducing the numbers of patients that "left without being seen".
Staff Nurse, USNS Comfort (T-AH 20) (1990-1991) Desert Storm/ Desert Shield
Casualty Receiving Unit: provided emergency care for critically ill and wounded marines and sailors.
Psychiatric Unit: provided behavioral health care to marines and sailors.
Naval Reserve Experience:
Naval Reserve Officer, Naval Medical Hospital, DET, 306 Richmond, VA (1994 - 1997)
Medical Readiness Officer "Achieved over 98% individual medical readiness for over 60 Naval Reserve and Active Duty personnel
Command Fitness Leader/ Wellness coordinator
Unit Historian
Civilian Medical Treatment Facility Experience:
Clinical Coordinator/ Staff Nurse, Trauma Center, Emergency Medical Department Medical College of Virginia, Richmond, VA (1994 - 1997)
Coordinated staffing/emergency nursing care for level 1 Trauma Center that provided treatment for approximately 85,000 patients per year. Nationally recognized for innovative management of chest pain, and medical management of the Richmond Ambulance Authority.
Cardiac Research Team member; collected research data for medication management and administration of pre/post-cardiac intervention. Results used to establish cardiac treatment protocols and guidelines.
Staff and Patient Education committee member: assisted in the design, marketing and implementation of patient education brochures and teaching aides used to decrease follow-up visits to the Emergency Department.
Civilian Education:
Niagara University, Niagara University, New York
Bachelor of Science, Nursing (1987)
Bachelor of Science, Biology (1987)
University of North Carolina, Charlotte, NC (DUINS), Master of Science, Nursing: Community Health (2003)
Educational Goal: PhD - Organization Leadership and Management
Military Education:
Business Plan Training
Critical decision Making for Medical Executives-Keys to Improving Healthcare Delivery
Lean Six Sigma Green Belt
Lean Six Sigma White Belt
Management Development Course
Methods and Tools for Organizational Performances Improvement course
Facilitating the Quality Improvement Process
Advance Medical Department Officer's Course
Combined Humanitarian Assistance Response Training (CHART) Course
US Air Force School of Aerospace Medicine
Tricare Financial Management Executive Program Training Course
Plans, Operations and Medical Intelligence Course
Military Awards:
Meritorious Service Medal (2)
Navy and Marine Corps Commendation Medal
Navy and Marine Corps Achievement Medal
Combat Action Ribbon
Navy Unit Commendation
Navy Meritorious Unit Commendation (4)
Navy Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬ Ã?¢ââ??¬ââ??¢Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â??Ã?¢Ã?Æ?Ã?¢Ã?¢ââ??¬Ã?¡Ã?â??Ã?¬Ã?Æ?ââ?¬¦Ã?â??Ã?¡Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¬Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?Ã?¢Ã?¢ââ?¬?Ã?¬Ã?â??Ã?¦Ã?Æ?Ã?â??Ã?â??Ã?¢Ã?Æ?Ã?¢Ã?¢ââ??¬Ã?¡Ã?â??Ã?¬Ã?Æ?ââ?¬¦Ã?¢ââ??¬Ã?â??EÃ?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬ Ã?¢ââ??¬ââ??¢Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â??Ã?¢Ã?Æ?Ã?¢Ã?¢ââ??¬Ã?¡Ã?â??Ã?¬Ã?Æ?ââ?¬¦Ã?â??Ã?¡Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¬Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?Ã?¢Ã?¢ââ?¬?Ã?¬Ã?â?¦Ã?¡Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã? Ribbon
National Defense Service Medal (2)
Southwest Asia Service Medal
Navy Sea Service Deployment Ribbon
Navy Overseas Service Ribbon
Global War on Terrorism Medal
Kuwait Liberation Medal (Saudi Arabia)
Kuwait Liberation Medal (Kuwait)
Additional Qualification Designators:
Executive Medicine
Ambulatory Care Nursing
Flight Nursing
Hospital Ship Nursing
Reserve Liaison
Professional Affiliations:
American College of Healthcare Executives
Toast Masters
National Naval Officers Association
Plans for Future Follow-on Assignments:
Executive Officer/Commanding Officer
Industrial College of the Armed Forces
TMA
PSC 482 Box 2989
FPO, AP 96362
DSN: 315 645-8241
Richelle.Kay@med.navy.mil
Navy Executive Medicine Experience:
Current Assignment: Director, Healthcare Business, US Naval Hospital Okinawa, Japan.
Established the Directorate for Healthcare Business, implementing policy and directives for TRICARE Operations, Access to Care, Data Quality, Customer Service, AEROVAC, Case Management, Utilization and Referral Management Services for over 55,000 island beneficiaries and an additional 175,000 in the western pacific region.
Implemented the command's first Referral Management Center that standardized policy and aligned MTF business practices with BUMED and Joint Commission directives for over 1500 host nation referrals.
Instituted the commands first TRICARE Overseas Program Contract that regulated network and provider services, enrollment oversight, claims standardization and medical management for MTF beneficiaries.
Champion for FY10 and FY11 command Business Plan. Partnered with executive leadership leveraging provider utilization and data quality to exceed projected productivity targets by 10% aligning command with regional and corporate goals.
Developed and executed policy and business rules for Access to Care that improved provider availability and productivity by 15%, enhanced enrollment compliance by 18%, improved access by 50% and patient satisfaction by 12% for nine Primary care clinics.
Officer in Charge, Naval Branch Health Clinic, NSA Mid-South, Millington, TN (2006 - 2009)Collaborated with Veterans Affairs Medical Center, Memphis to execute a first time Joint Incentive Fund award for a 4.43 million dollar Magnet Resonance Imaging machine that recaptured radiology purchased care valued at $350, 000.
Championed Navy business practices to meet medical and dental business plan targets for FY 2008/2009; Increased access to care and decreased emergency room visits by 93%; Improved quality, accuracy and clinical efficiency by 30%; collected over 2 million dollars in third party payments.
Partnered with the TRICARE regional office to minimize network gaps in Orthopedic services. Recruited two local orthopedic groups that reduced patient commute time and recaptured over 250 lost man-hours per month and decreased beneficiary out of pocket expenses by 3K per quarter.
Implemented Mental Health and Physical Therapy service lines, increasing access to care for members in the Mid South region, recapturing over $250,000 in purchase care cost.
Medical Treatment Facility Leadership Experience:
Service Line Leader: Customer Services/Patient & Guest Relations Naval Medical Center, Portsmouth, VA (2004 - 2006)
Spearheaded the first ever web-based Patient Satisfaction Survey/Reporting Model, which increased reporting accuracy by 25% and saved over 1200 man hours per year. This benchmark process provided leadership a cross sectional comparative analysis of customer satisfaction for 8 wards and 67 clinics.
Re-engineered data monitoring and measurement tool for the customer complaint resolution process. This process improved data accuracy, outcome measures and reporting efficiency by 20%. Information mined from this creative tool pinpointed multiple opportunities for improvement and was the impetus for a new Command Goal.
Department Head, Reserve Liaison and Plans, Operations and Medical Intelligence: Naval Hospital Camp Pendleton, Camp Pendleton, CA (1997- 1999)
Facilitated all aspects of annual training for over 300 reserve personnel, contributing over 12,346 man hours bolstering the command's seamless Integrated Medical Support Program.
Mobilized over 150 fleet hospital augmentees in rapid deployment relief for humanitarian mission in Honduras.
Implemented the first time use of the fleet hospital training set, successfully treating and repatriating over 80 causalities.
Executed mobilization and reserve backfill for 100 command personnel for Fleet Hospital Indoctrination training.
Command Fitness Leader for over 1200 MTF personnel; achieved an 87% PFA passage rate.
Division Officer, Immunizations Clinic, Naval Medical Clinic, Quantico, VA (1993 - 1994)
Provided immunizations and allergy injections to over 1200 beneficiaries monthly.
Command Instructor for immunizations training, certified over 30% of Branch Clinic staff.
Chairman; Nursing standards committee; coordinated the review and revision of nursing
standards manuals, ensuring compliance with JCAHO and AAACN standards.
Safety and Infection Control Officer.
Staff Nurse/Team Leader, National Naval Medical Center, Bethesda, MD (1988 - 1990)
Cardiac Step-Down Unit
Trained 18 personnel in EKG use and Telemetry interpretation.
Active participate in the junior Nurse Corps Council, Nurse Sponsorship program, Pharmacy ADHOC committee and National Naval Officers Association.
Hematology/Oncology Inpatient Ward
Administered NIH research protocols to oncology/hematology inpatients.
Chemotherapy Certified.
Active with local area Nurse Corps Recruiter; Guest speaker at several local universities; Sponsored tour of NNMC for local university nursing students.
Overseas Experience/Operational:
Senior Flight Nurse, Naval Medical Clinic, Diego Garcia (2000 -2001)
Identified and corrected deficiencies within the Medical Evacuation (MEDEVAC) system. Partnered with local and regional commands to update equipment inventory, streamline administrative processes and update policies/guideline improving efficiency, quality and coordination of care.
Supplied medical and logistical support for over 30 MEDEVAC Missions.
Developed and implemented a Medical Evaluation cross-training program, increasing the number of trained MEDEVAC technicians by 50%.
Staff nurse/ Team Leader, Emergency Medicine Department, US Naval Hospital, Okinawa Japan (1991- 1993)
Responsible for the assessment, triage and provision of comprehensive emergency nursing care for a multinational beneficiary population.
Developed and implemented a pilot triage program that expedited patient entry into the emergency medical system, improving patient satisfaction and reducing the numbers of patients that "left without being seen".
Staff Nurse, USNS Comfort (T-AH 20) (1990-1991) Desert Storm/ Desert Shield
Casualty Receiving Unit: provided emergency care for critically ill and wounded marines and sailors.
Psychiatric Unit: provided behavioral health care to marines and sailors.
Naval Reserve Experience:
Naval Reserve Officer, Naval Medical Hospital, DET, 306 Richmond, VA (1994 - 1997)
Medical Readiness Officer "Achieved over 98% individual medical readiness for over 60 Naval Reserve and Active Duty personnel
Command Fitness Leader/ Wellness coordinator
Unit Historian
Civilian Medical Treatment Facility Experience:
Clinical Coordinator/ Staff Nurse, Trauma Center, Emergency Medical Department Medical College of Virginia, Richmond, VA (1994 - 1997)
Coordinated staffing/emergency nursing care for level 1 Trauma Center that provided treatment for approximately 85,000 patients per year. Nationally recognized for innovative management of chest pain, and medical management of the Richmond Ambulance Authority.
Cardiac Research Team member; collected research data for medication management and administration of pre/post-cardiac intervention. Results used to establish cardiac treatment protocols and guidelines.
Staff and Patient Education committee member: assisted in the design, marketing and implementation of patient education brochures and teaching aides used to decrease follow-up visits to the Emergency Department.
Civilian Education:
Niagara University, Niagara University, New York
Bachelor of Science, Nursing (1987)
Bachelor of Science, Biology (1987)
University of North Carolina, Charlotte, NC (DUINS), Master of Science, Nursing: Community Health (2003)
Educational Goal: PhD - Organization Leadership and Management
Military Education:
Business Plan Training
Critical decision Making for Medical Executives-Keys to Improving Healthcare Delivery
Lean Six Sigma Green Belt
Lean Six Sigma White Belt
Management Development Course
Methods and Tools for Organizational Performances Improvement course
Facilitating the Quality Improvement Process
Advance Medical Department Officer's Course
Combined Humanitarian Assistance Response Training (CHART) Course
US Air Force School of Aerospace Medicine
Tricare Financial Management Executive Program Training Course
Plans, Operations and Medical Intelligence Course
Military Awards:
Meritorious Service Medal (2)
Navy and Marine Corps Commendation Medal
Navy and Marine Corps Achievement Medal
Combat Action Ribbon
Navy Unit Commendation
Navy Meritorious Unit Commendation (4)
Navy Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬ Ã?¢ââ??¬ââ??¢Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â??Ã?¢Ã?Æ?Ã?¢Ã?¢ââ??¬Ã?¡Ã?â??Ã?¬Ã?Æ?ââ?¬¦Ã?â??Ã?¡Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¬Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?Ã?¢Ã?¢ââ?¬?Ã?¬Ã?â??Ã?¦Ã?Æ?Ã?â??Ã?â??Ã?¢Ã?Æ?Ã?¢Ã?¢ââ??¬Ã?¡Ã?â??Ã?¬Ã?Æ?ââ?¬¦Ã?¢ââ??¬Ã?â??EÃ?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬ Ã?¢ââ??¬ââ??¢Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?ââ?¬?Ã?â??Ã?¢Ã?Æ?Ã?â??Ã?â??Ã?¢Ã?Æ?Ã?¢Ã?¢ââ??¬Ã?¡Ã?â??Ã?¬Ã?Æ?ââ?¬¦Ã?â??Ã?¡Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã?¬Ã?Æ?Ã?â??Ã?â? ââ?¬â?¢Ã?Æ?Ã?¢Ã?¢ââ?¬?Ã?¬Ã?â?¦Ã?¡Ã?Æ?Ã?â??Ã?¢ââ??¬Ã?¡Ã?Æ?ââ?¬?Ã?â??Ã? Ribbon
National Defense Service Medal (2)
Southwest Asia Service Medal
Navy Sea Service Deployment Ribbon
Navy Overseas Service Ribbon
Global War on Terrorism Medal
Kuwait Liberation Medal (Saudi Arabia)
Kuwait Liberation Medal (Kuwait)
Additional Qualification Designators:
Executive Medicine
Ambulatory Care Nursing
Flight Nursing
Hospital Ship Nursing
Reserve Liaison
Professional Affiliations:
American College of Healthcare Executives
Toast Masters
National Naval Officers Association
Plans for Future Follow-on Assignments:
Executive Officer/Commanding Officer
Industrial College of the Armed Forces
TMA
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